Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about your appliances that require repair, including brand, model, and problem description
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Information you provide when contacting us, including call recordings and email correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, referring websites, and click-through rates
• Cookies and Tracking: Small data files stored on your device to enhance your browsing experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide appliance repair services, schedule appointments, and communicate about your service requests
• Customer Service: To respond to your inquiries, provide support, and resolve issues
• Payment Processing: To process payments and manage billing for services rendered
• Service Improvement: To improve our services, develop new offerings, and enhance customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing Communications: With your consent, to send promotional materials and service updates (you can opt out at any time)

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, scheduling systems, communication platforms)
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction
• Consent: We may share information with your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted both in transit and at rest
• Access Controls: Only authorized personnel have access to personal information
• Regular Security Audits: We regularly review and update our security practices
• Secure Payment Processing: Payment information is processed through secure, PCI-compliant third-party processors
• Staff Training: Our team receives regular training on data protection and privacy practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Opt-out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us at rorymccann@elecfixrus.com or (434) 582-4868.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and develop new offerings

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice on our website

The "Last updated" date at the top of this policy indicates when the most recent changes were made.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Privacy Matters

We are committed to protecting your personal information and being transparent about our data practices. If you have any concerns, please don't hesitate to contact us.